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I can’t access my app to set up dd as it doesn’t recognise my number on app this is causing me issues please resolve 

Hi there @lorabeth3008, thank you for reaching out.

 

Have you tried via both the website and app?

 

Login (idmobile.co.uk)

 

If so, and still won’t work, please contact us via our live-chat to look into this further for you.

 

Thanks,

Tyler

I'm having the same problem. Been on chat and got a replacement SIM, but can't activate that as phone number not recognised. Chat now too busy to even get in a queue.

App and website say I am not recognised so I can't acfess my plan. Please help.

Hi @Owain784 @LucyK,

Please contact our Live Chat Team and they can check it out.

You can type Customer Service on the Chat Bot and it will give you the option for Customer Services.

It may take longer than usual during busy periods.

 

Kash

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