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cant access my app phone number not recognised

  • August 15, 2024
  • 4 replies
  • 87 views
L
Community Member

I can’t access my app to set up dd as it doesn’t recognise my number on app this is causing me issues please resolve 

    4 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5461 replies
    • August 21, 2024

    Hi there @lorabeth3008, thank you for reaching out.

     

    Have you tried via both the website and app?

     

    Login (idmobile.co.uk)

     

    If so, and still won’t work, please contact us via our live-chat to look into this further for you.

     

    Thanks,

    Tyler

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    O
    New
 Contributor
    • Owain784
    • New
 Contributor
    • 1 reply
    • September 20, 2024

    I'm having the same problem. Been on chat and got a replacement SIM, but can't activate that as phone number not recognised. Chat now too busy to even get in a queue.

    L
    New
 Contributor
    • LucyK
    • New
 Contributor
    • 1 reply
    • September 21, 2024

    App and website say I am not recognised so I can't acfess my plan. Please help.

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • 8256 replies
    • September 24, 2024

    Hi @Owain784 @LucyK,

    Please contact our Live Chat Team and they can check it out.

    You can type Customer Service on the Chat Bot and it will give you the option for Customer Services.

    It may take longer than usual during busy periods.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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