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Like so many others I cannot add my husbands phone to this new app. He finds it to confusing managing apps and need to be able to manage his. Easier if on one account but seems as if everyone is having the same problem Help

Hey there @Maureen Piff, welcome to Community!

 

If the contract is under his name, he will need to get in touch with us directly so we can pass security and help him further. Please ask him to contact us via our live-chat so we can help further:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

I think it was in his name but not sure. He is not really into anything technical, not absolutely certain though is there anyway I can check as know I set it up as he doesn’t deal with anything at all technical and gets uptight if he has to remember passwords etc.

Hi @Maureen Piff,

You can contact our Live Chat Team if you are still having issues.

Please let us know if you require further assistance.

 

Kash

How can I check whose name it is in as can’t remember set up many years ago

@Maureen Piff -

It’d be worth checking any emails, texts or bills from us. Thanks.

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