Skip to main content

cant add my phone number to the online account

  • December 2, 2024
  • 9 replies
  • 116 views

Martin Haigh
New
 Contributor

I can't add my phone number to the online account. Please can someone help as there is no one to speak to, thanks 

9 replies

Martin Haigh
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • December 2, 2024

How do I send it privately 


Daz_S
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • 1627 replies
  • December 2, 2024

Whoa there ​@Martin Haigh 

 

You’ve posted your number on a public forum. I have no idea why your 1st reply was Hi either. I will ask for your number to be removed.

 

Anyway, is this number a new number to iD or are you trying to add additional account to the app?


Martin Haigh
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • December 2, 2024

Iv had the number for years, the app has updated on my phone so I'm trying to log in. It is a sim only ID contact 


Daz_S
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • 1627 replies
  • December 2, 2024
Martin Haigh wrote:

How do I send it privately 

 

The ability to send anything privately via these forums have been deactivated, apart from iD staff, due to ‘bad persons’ pretending to be employees (note my warning at the bottom of all my posts). But even if it was still working only provide account credentials when asked for by genuine staff. The only other area to provide such info would be via their live chat facility.

 

Iv had the number for years, the app has updated on my phone so I'm trying to log in. It is a sim only ID contact 

 

Right okay. As the app was updated to version 6.3.0 iD changed the minimum specs for using older phones. For iPhone it’s iOS15 and newer or Android 6 and newer. It might be the case your phone might now be too old.

 

Can you try this link instead

https://my.idmobile.co.uk/

It opens on a browser, not the app, and if this works you can always continue using this method.

 

If your phone meets the minimum spec then you could try clearing the cache, then data, then delete and reinstall to see if this fixes the app

 


Daz_S
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • 1627 replies
  • December 2, 2024

Tom B
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8408 replies
  • December 4, 2024

Hi ​@Martin Haigh 

What issue are you seeing with the app when trying to register?​

What device are you using?​

Have you tried the website alternatively?​

https://my.idmobile.co.uk/login

Tom​


Martin Haigh
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • December 4, 2024

Iv tried the link and I can log in but when I add my number name and DOB it says, my details don't match.

I'm using a Samsung s21 


Daz_S
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • 1627 replies
  • December 4, 2024

That’s something only iD can rectify.

 

But by using the online portal you’ve ruled out the app being at fault.


Tom B
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8408 replies
  • December 5, 2024

Hi ​@Martin Haigh 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom