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cant log in on the app

D
Community Member

I’m trying to log in on the app but it keep telling me my details don’t match 

Best answer by MZone

 

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    4 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 907 replies
    • Answer
    • April 19, 2025

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2066 replies
    • April 21, 2025

    Hi ​@Dylanbrough 

     

    Thank you for getting in touch. 

    We are sorry to hear you are experiencing issues when attempting to log in. 

    Can you please take a look at the link provided by ​@MZone and let us know if you still require assistance. 

     

    Thanks, 

     

    Natalie 

    Teresa Kang Fletcher
    New
 Contributor

    i get the same message, can someone please help? thank you!

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 651 replies
    • May 6, 2025

    Sorry to hear this ​@Teresa Kang Fletcher  

    Can you please try the link kindly shared by ​@MZone  on this thread - https://community.idmobile.co.uk/app%2Dtroubleshooting%2D207/i%2Dget%2Da%2Dsorry%2Dyour%2Ddetails%2Ddo%2Dnot%2Dmatch%2Dour%2Drecords%2Derror%2Din%2Dthe%2Did%2Dmobile%2Dapp%2Dwhat%2Dshould%2Di%2Ddo%2D58141

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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