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cant log in on the app

  • April 19, 2025
  • 4 replies
  • 207 views
D
Community Member

I’m trying to log in on the app but it keep telling me my details don’t match 

Best answer by MZone

 

    4 replies

    MZone
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    • MZone
    • Platinum 
Contributor
    • Answer
    • April 19, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • April 21, 2025

    Hi ​@Dylanbrough 

     

    Thank you for getting in touch. 

    We are sorry to hear you are experiencing issues when attempting to log in. 

    Can you please take a look at the link provided by ​@MZone and let us know if you still require assistance. 

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Teresa Kang Fletcher
    New Contributor

    i get the same message, can someone please help? thank you!

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • May 6, 2025

    Sorry to hear this ​@Teresa Kang Fletcher  

    Can you please try the link kindly shared by ​@MZone  on this thread - https://community.idmobile.co.uk/app%2Dtroubleshooting%2D207/i%2Dget%2Da%2Dsorry%2Dyour%2Ddetails%2Ddo%2Dnot%2Dmatch%2Dour%2Drecords%2Derror%2Din%2Dthe%2Did%2Dmobile%2Dapp%2Dwhat%2Dshould%2Di%2Ddo%2D58141

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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