Evening @Gabriela Oliveira,

Please refer to the following article for help with this error:

If you have followed all the steps and still cannot log-in, please reply to this thread. We will follow up with a Private Message to verify your account, and will pass the details onto the App team to investigate.

Thanks.

Thanks for the reply. But it still is not working :(

I also cannot login into my account 

Pls how do I go about it because I need to update my bank details 

Morning @Harriet Adjetey,

Have you tried the steps above? Also, updating your Direct Debit details currently isn’t working in the iD Mobile app, a fix is on its way. Please call 0800 049 2376 for this specific action.

Thanks.

I cannot login

For the last 3 days it says you are experiencing high call volumes

Hi @Nessie 

It says we’re experiencing high call volumes when you’re trying to log in?

Are you still having this issue?

Tom

I am also having the same issue at log in.

details entered are accurate but same message 

Hey there @Sallyjholloway, welcome to Community!

Sorry to hear that. Have you already registered the account?

Thanks,

Tyler

Tyler

this is going round in circles 

I try to register but my details ‘do not match’

ive sent all my my details, everything I have. 
I pay my bill, so you must have an account for me!

I get no solution for the problem and no helpful communication.  
 

so tell me what should I do!!???

Hey there @Sallyjholloway, sorry to hear that.

Have you tried via both the website and app?

If still having issues, please contact us via Facebook, Twitter/X or our live-chat so we can look into this further;

https://www.idmobile.co.uk/live-chat

Thank you,

Tyler

Hi tyler

thank you for your useful reply and thinking of further options for me.

to be honest I have really felt so frustrated with a colleague of yours who was incredibly unhelpful bordering on sarcastic that I decided to leave.

I did manage to log on so in the meantime.

I do think as a business model not being able to talk to someone is really not something I support.  I think had the support been more helpful and timely I would have stayed and added a family to my account.

im going back to o2 shortly.

thanks Tyler..

Can’t log into the app online keeps coming up your information doesn’t match our records 

just purchased this contract 

Hey there @Sallyjholloway, we completely appreciate your feedback and will take this on-board, and we wish you all the best with returning to O2 if you do so. Please let us know if you require any further help.

Hi @Gerorge Gallagher, please can you contact us via our live-chat so they can investigate your issue further:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler