Hi @Lisa19765,

Welcome to the Community!

Before you are able to log into your account you’ll need to register first.

Once you have registered for the new app you should be able to login.

If you have any issues, please let us know.

Kash

I also have exactly problem. I can get through the log in bit but then get the message as appears above saying details don’t match. It won’t let me do anything without registering a number so I can’t even check what details it does have for me. And there’s no help other than ‘the community’, a lload of bullshit.  

I’m trying to log into the app after I updated a while back. 
 

I’ve already registered previously and trying to log in doesn’t work. I get the same error message saying details don’t match. 
 

im looking to upgrade one of my contracts and this isn’t allowing me. 

Hi @Another Adi & @Sameera 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

I need help with this as well. I even tried uninstalling the app but it won't let me register again. It asks for login and then doesn't recognise the details. I want to upgrade a phone 

Hi @alice1984 are you able to let us know if you’re still having this issue? If so, we’ll send you a PM so that we can assist further.

-Lauren

Yes. I still can't log in

I’m having exactly the same problem 

I’m having this problem aswell. I’m unable to pay my bill because of it. 

Hi @IzzyMaw454 @alice1984 @Crispinsharp,

If you are still having issues, please contact our Live Chat Team.

The team can check the issue and assist you further.

Kash

Hi I can’t login either. Says details don’t match for my number 0748xxxxx63. I have Three other accounts and no issues with them but dob and last name don’t match with my number. Please help me get back in. J want to upgrade my contract Thanks

Hi @Harriet Longerinas 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Can I get help with this too?  Have entered email address, reset password, phone number, my surname and dob but same error message and no helpful next steps

Hi @Pf234 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

I have exactly the same problem. Everything was fine until you changed the App. Now I can't access my account at all. I keep getting the same message others are talking about. Nightmare