Hi. I have just joined ID mobile and have a new phone. Have downloaded the App but it won’t let me open. Face ID works but says unable to connect, try again. When I try again the same message come up. Any ideas? Should I uninstall and start again? Thanks
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cant logon to the ID mobile app
Best answer by Kash
Hi
Welcome to the Community!
Did you register with the app?
I would advise to uninstall the app and reinstall it as that usually fixes the issue.
If you continue to have issues, please let us know.
Kash
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This topic has been closed for replies.
+24Hi
Welcome to the Community!
Did you register with the app?
I would advise to uninstall the app and reinstall it as that usually fixes the issue.
If you continue to have issues, please let us know.
Kash
+24Hi
Glad to hear that your issue is resolved.
If you require further assistance you can always get back to us on the Community!
Kash
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