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Hi. I have just joined ID mobile and have a new phone. Have downloaded the App but it won’t let me open. Face ID works but says unable to connect, try again. When I try again the same message come up. Any ideas?  Should I uninstall and start again?  Thanks

Hi @Davers,

Welcome to the Community!

Did you register with the app?

I would advise to uninstall the app and reinstall it as that usually fixes the issue.

If you continue to have issues, please let us know.

Kash

Agreed.  Tried that and all sorted.  Thanks

Hi @Davers,

Glad to hear that your issue is resolved.

If you require further assistance you can always get back to us on the Community!

 

Kash

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