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cant make calls / send txts but plan still active

  • October 19, 2024
  • 1 reply
  • 26 views

  • New
 Contributor
  • 1 reply

My plan is active & I have unlimited calls / txts but unable to use as stated I’m out of calling credit. Renews on 22/10 so in 3 days time. I’ve 0 data left but why would this affect calls / txts?
 

This is 4th time this has happened so thinking of leaving ID as not what I’m paying for. 

1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3758 replies
  • October 22, 2024

Hey there @Amyls, welcome to Community!

 

To have this investigated further, please contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler