Skip to main content
Community Member
July 20, 2026
Question

Changing Account Details

  • July 20, 2026
  • 3 replies
  • 53 views

My son’s phone has been in my name and I have been paying the contract. The contract is coming to its end. My son will be turning 20 and we want to keep the same number but change the account to his name and his bank details. Is this possible?

3 replies

Anneline M
iD Mobile Employee
iD Mobile Employee
July 21, 2026

Hi ​@AmandaPanda

 

Kindly note that the account ownership cannot be changed, as the credit check was completed using the account holder's details. This means that if your son would like to have an account in his name, he would need to apply for a contract using his own name and details. 

 

Thanks, 

 

Anneline

New Contributor
August 25, 2026

Hello, 

I am in a similar situation. Will they be able to keep the number when opening a new contract with ID? 

Hosai W
iD Mobile Employee
iD Mobile Employee
August 26, 2026

Hi ​@raiza1234,

 

Thank you for reaching out, however I am sorry as the system does not allow us to port internally. You can however transfer from a different network to our network or transfer from our network to a different network. The only way to keep your number with iD mobile is to do an upgrade from your old contract which will convert to a new one keeping your old number.

This is mentioned on our iD Community website and the links are below:

https://community.idmobile.co.uk/switching-to-id-mobile-132/can-i-switch-my-number-from-one-id-mobile-plan-to-another-48870#:~:text=No.,iD%20Mobile%20plan%20to%20another.

https://community.idmobile.co.uk/ask-a-question-18/already-with-id-mobile-sim-only-and-intend-to-take-out-new-contract-57882

https://community.idmobile.co.uk/ask-a-question-18/transfer-phone-number-from-my-account-to-another-person-55996

Thanks,
Hosai

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.