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confused 🤔

Forum|Forum|11 months ago
February 24, 2025
3 replies
41 views

+1

Simoak
Helpful Contributor

Hi all 👋 I'm a bit confused (mind you these days it doesn't take a lot lol) but has anybody else had problems with the id app ?

I went to go on the app a couple of days ago and it came up with getting started on the app when I put my email address in it came up with enter which I did but I had to change my password as I forgot my original 1 (yes I'm getting old ! Well that's my excuse lol) bit my question is ... was there a problem with the app itself ? As I found this a bit odd when I've never had this problem before ?

Best answer by Simoak

Hi @Tyler no I hadn't re registered for the app it was working ok last week then when I went tried to go on the app the other day it came up with getting started which was strange as I was using the app previous to this but now it seems to be ok. Thankyou for asking though 👍

+24

Tyler C
iD Mobile Employee
Forum|Forum|11 months ago
February 25, 2025

Hey there @Simoak, we’re sorry to hear about your app issues.

Had you already re-registered for the new app since it’s release, or is this your first time registering/logging into it please?

Are you logged in okay now?

Thanks,

Tyler

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+1

Simoak
Author
Helpful Contributor
Answer
Forum|Forum|11 months ago
February 25, 2025

Hi @Tyler no I hadn't re registered for the app it was working ok last week then when I went tried to go on the app the other day it came up with getting started which was strange as I was using the app previous to this but now it seems to be ok. Thankyou for asking though 👍