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continous oops

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  • swcq
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  • 31 replies

Can anyone explain why the oops something went wrong comes up overtime I try to access my plan ,thanks

Best answer by Tom

Hi @swcq 

 

Glad to hear, there have been some known issues with the iD Mobile app, we apologise for any inconvenience caused. 

 

Tom

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    3 replies

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8192 replies
    • May 30, 2024

    Hi @swcq,

    Welcome to the Community!

    Please can you try uninstalling the app and reinstalling it?

    Also have you checked your plan via your iD Mobile account online?

     

    Kash

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    S
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    • swcq
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    • 31 replies
    • May 30, 2024

    Hi seems to be working OK at the moment ,thanks

    andewhite
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    • andewhite
      andewhite
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8352 replies
    • Answer
    • June 5, 2024

    Hi @swcq 

     

    Glad to hear, there have been some known issues with the iD Mobile app, we apologise for any inconvenience caused. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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