Currently on 10gb per month plan and now can't use the phone as it has come up with a 2gb warning limit. How do it get this sorted out.
Solved
data limit wrong
Best answer by Tyler C
Hey there
Have you changed plan recently?
Or have you used data than usual recently?
Thanks,
Tyler
This topic has been closed for replies.
+22Have you updated you plan or upgraded recently? Have you checked the app for your remaining allowances?
Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
What phone do you have? With android you can set a data cut off so you can’t overrun your account,
have you checked that?
+11Currently on 10gb per month plan and now can't use the phone as it has come up with a 2gb warning limit. How do it get this sorted out.
Remember unless you've turned off all automated updates your device with check random and update OS or Apps accordingly which use your data allowance.
Also social media app and communications app, video, music streaming service also with eat into your data allowance. So a combination of many thing's may explain your low allowance record.
Joe
+24Hey there
Have you changed plan recently?
Or have you used data than usual recently?
Thanks,
Tyler
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
