data limit wrong | iD Mobile Community
Skip to main content
Answer

data limit wrong

  • March 21, 2025
  • 4 replies
  • 46 views

Currently on 10gb per month plan and now can't use the phone as it has  come up with a  2gb warning limit. How do it get this sorted out.

Best answer by Tyler C

Hey there ​@Mark Fox, thank you for reaching out.

 

Have you changed plan recently?

 

Or have you used data than usual recently?

 

Thanks,

Tyler

4 replies

MZone
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • March 21, 2025

Have you updated you plan or upgraded recently? Have you checked the app for your remaining allowances?

Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Mark Fox 

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Forum|alt.badge.img+2
  • Helpful Contributor
  • March 23, 2025

What phone do you have? With android you can set a data cut off so you can’t overrun your account,

 

have you checked that?


JoeKing
Silver Contributor
Forum|alt.badge.img+11
  • Silver Contributor
  • March 23, 2025

Currently on 10gb per month plan and now can't use the phone as it has  come up with a  2gb warning limit. How do it get this sorted out.

Remember unless you've turned off all automated updates your device with check random and update OS or Apps accordingly which use your data allowance. 

Also social media app and communications app, video, music streaming service also with eat into your data allowance. So a combination of many thing's may explain your low allowance record.

 

Joe


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • Answer
  • March 24, 2025

Hey there ​@Mark Fox, thank you for reaching out.

 

Have you changed plan recently?

 

Or have you used data than usual recently?

 

Thanks,

Tyler