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Data only SIM and can't access account


I’m trying to regain access to my account, but the process is broken. I have (I think) a data only SIM, and the authentication codes are never received, so I can never log in to my account.

Best answer by Matthew T

Hey @Flobble,

Are you still experiencing issues? If so, let me know I’ll be happy to help.

Thanks.

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3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • Answer
  • August 1, 2024

Hey @Flobble,

Are you still experiencing issues? If so, let me know I’ll be happy to help.

Thanks.


moolife
New
 Contributor
  • New
 Contributor
  • 1 reply
  • October 27, 2024

Hi @Matthew T i have a similar issue. Can you help? I have just taken out a contract with you for an esim that I’m using on an iPad. The issue is that I cannot get text messages on the iPad. So I cannot verify my account on the app. Despite having all other details and verifying my email. I am abroad and am currently unable to use roaming data. Please help


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • October 28, 2024

@moolife -

You’ll need to pop your SIM into a phone, to receive an SMS. Don’t worry this won’t cost. Have you also enabled Roaming on your iPad, these are the steps for iPhone I imagine they’ll be similar?

  1. Open Settings.
  2. Tap ‘Mobile Services’.
  3. Tap ‘Mobile Data Options’.
  4. Check that ‘Data Roaming’ toggle is turned on.

Thanks.