Hi @Matthew T i have a similar issue. Can you help? I have just taken out a contract with you for an esim that I’m using on an iPad. The issue is that I cannot get text messages on the iPad. So I cannot verify my account on the app. Despite having all other details and verifying my email. I am abroad and am currently unable to use roaming data. Please help

@moolife -

You’ll need to pop your SIM into a phone, to receive an SMS. Don’t worry this won’t cost. Have you also enabled Roaming on your iPad, these are the steps for iPhone I imagine they’ll be similar?

1. Open Settings.
2. Tap ‘Mobile Services’.
3. Tap ‘Mobile Data Options’.
4. Check that ‘Data Roaming’ toggle is turned on.

Thanks.

Hi ​@Matthew T I have the same scenario, I have an eSIM in my iPad from you so cannot swap it into an iPhone to complete the data roaming steps your outlined above, I have completed these steps on the iPad but cannot receive the SMS into the Apple Messages App. Is there another way around this?

Morning ​@markgray260,

What are you trying to receive an SMS for, is this to register for the iD Mobile app?

Thanks.

​@Matthew T it is to register for the ID Mobile App

Okay ​@markgray260. You’ll need to contact Live Chat to either get a replacement eSIM or SIM card sent. This’ll need to be popped into a device capable of receiving SMS messages to register for the iD Mobile app.

Once registered, you’ll be able to get another eSIM in the iD Mobile app (you won’t need to contact Live Chat this time) to download back to your iPad. Thanks.

I have the same problem my eSIM as it  is in an ipad thus I cannot receive a SMS verification number to open an id mobile app account .I have a couple of questions 

 If I go onto the live chat to request a replacement sim card will I be charged again ? 

If I do as you suggest above and get a replacement  sim to use in an old phone to register for the app then re request a new eSIM to reinstall in my ipad will the ID mobile app account retain all my details once the new eSIM is reinstalled back into my ipad . Or will I be back in the same catch22 position of not being able to verify the new esim 😩

Hey there ​@Sue A, you will not be charged for a replacement SIM under any circumstances, these are free with us.

All details etc will remain the same with any replacement SIM card once activated to your account.

Thanks,

Tyler

I call 0333 003 7777 follow the instructions and everything will be revealed. balances, allowances, etc.