I’m trying to regain access to my account, but the process is broken. I have (I think) a data only SIM, and the authentication codes are never received, so I can never log in to my account.
Hey
Are you still experiencing issues? If so, let me know I’ll be happy to help.
Thanks.
Hi
You’ll need to pop your SIM into a phone, to receive an SMS. Don’t worry this won’t cost. Have you also enabled Roaming on your iPad, these are the steps for iPhone I imagine they’ll be similar?
- Open Settings.
- Tap ‘Mobile Services’.
- Tap ‘Mobile Data Options’.
- Check that ‘Data Roaming’ toggle is turned on.
Thanks.
Hi
Morning
What are you trying to receive an SMS for, is this to register for the iD Mobile app?
Thanks.
Okay
Once registered, you’ll be able to get another eSIM in the iD Mobile app (you won’t need to contact Live Chat this time) to download back to your iPad. Thanks.
I have the same problem my eSIM as it is in an ipad thus I cannot receive a SMS verification number to open an id mobile app account .I have a couple of questions
If I go onto the live chat to request a replacement sim card will I be charged again ?
If I do as you suggest above and get a replacement sim to use in an old phone to register for the app then re request a new eSIM to reinstall in my ipad will the ID mobile app account retain all my details once the new eSIM is reinstalled back into my ipad . Or will I be back in the same catch22 position of not being able to verify the new esim
Hey there
All details etc will remain the same with any replacement SIM card once activated to your account.
Thanks,
Tyler
Reply.
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