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Data only SIM and can't access account


I’m trying to regain access to my account, but the process is broken. I have (I think) a data only SIM, and the authentication codes are never received, so I can never log in to my account.

Best answer by Matthew T

Hey @Flobble,

Are you still experiencing issues? If so, let me know I’ll be happy to help.

Thanks.

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9 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
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  • Answer
  • August 1, 2024

Hey @Flobble,

Are you still experiencing issues? If so, let me know I’ll be happy to help.

Thanks.


moolife
New
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  • New
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  • 1 reply
  • October 27, 2024

Hi @Matthew T i have a similar issue. Can you help? I have just taken out a contract with you for an esim that I’m using on an iPad. The issue is that I cannot get text messages on the iPad. So I cannot verify my account on the app. Despite having all other details and verifying my email. I am abroad and am currently unable to use roaming data. Please help


Matthew T
iD Mobile Employee
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  • October 28, 2024

@moolife -

You’ll need to pop your SIM into a phone, to receive an SMS. Don’t worry this won’t cost. Have you also enabled Roaming on your iPad, these are the steps for iPhone I imagine they’ll be similar?

  1. Open Settings.
  2. Tap ‘Mobile Services’.
  3. Tap ‘Mobile Data Options’.
  4. Check that ‘Data Roaming’ toggle is turned on.

Thanks.


  • New
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  • 2 replies
  • March 26, 2025

Hi ​@Matthew T I have the same scenario, I have an eSIM in my iPad from you so cannot swap it into an iPhone to complete the data roaming steps your outlined above, I have completed these steps on the iPad but cannot receive the SMS into the Apple Messages App. Is there another way around this?

 


Matthew T
iD Mobile Employee
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  • March 26, 2025

Morning ​@markgray260,

What are you trying to receive an SMS for, is this to register for the iD Mobile app?

Thanks.


  • New
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  • 2 replies
  • March 26, 2025

@Matthew T it is to register for the ID Mobile App


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
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  • March 26, 2025

Okay ​@markgray260. You’ll need to contact Live Chat to either get a replacement eSIM or SIM card sent. This’ll need to be popped into a device capable of receiving SMS messages to register for the iD Mobile app.

Once registered, you’ll be able to get another eSIM in the iD Mobile app (you won’t need to contact Live Chat this time) to download back to your iPad. Thanks.


  • New
 Contributor
  • 1 reply
  • May 12, 2025

I have the same problem my eSIM as it  is in an ipad thus I cannot receive a SMS verification number to open an id mobile app account .I have a couple of questions 

 If I go onto the live chat to request a replacement sim card will I be charged again ? 

If I do as you suggest above and get a replacement  sim to use in an old phone to register for the app then re request a new eSIM to reinstall in my ipad will the ID mobile app account retain all my details once the new eSIM is reinstalled back into my ipad . Or will I be back in the same catch22 position of not being able to verify the new esim 😩


Tyler
iD Mobile Employee
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  • May 13, 2025

Hey there ​@Sue A, you will not be charged for a replacement SIM under any circumstances, these are free with us.

 

All details etc will remain the same with any replacement SIM card once activated to your account.

 

Thanks,

Tyler