Question

Data Rollover in new app

E
Rank

I'm in the new app and my sons account is showing 17GB of 10GB used. Is this because he has data rolled over? And if so where can I see amount rolled over do I know how much he has left this month? I have £0 billing cap set.

3 replies

Tom
Rank
Userlevel 7
Badge +5

Hi @EandJB 

 

The rolled over amount should apply onto the total amount available, are you able to send a screenshot of this? (Blurring/covering any personal details)

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
E
Rank

Ok, so I've just realised this is Dara remaining, not used. Very very confusing as it doesn't say how much is used. But I think my error in the way I was reading it.

 

Tom
Rank
Userlevel 7
Badge +5

Hi @EandJB 

 

This would show 10GB as the regular monthly allowance, anything rolled over would be on-top of that, in this case 7.5GB.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Reply


Terms & Conditions