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Data Rollover in new app

  • 12 May 2024
  • 3 replies
  • 94 views

I'm in the new app and my sons account is showing 17GB of 10GB used. Is this because he has data rolled over? And if so where can I see amount rolled over do I know how much he has left this month? I have £0 billing cap set.

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Best answer by Tom 20 May 2024, 09:35

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Userlevel 7
Badge +6

Hi @EandJB 

 

The rolled over amount should apply onto the total amount available, are you able to send a screenshot of this? (Blurring/covering any personal details)

 

Tom

Ok, so I've just realised this is Dara remaining, not used. Very very confusing as it doesn't say how much is used. But I think my error in the way I was reading it.

 

Userlevel 7
Badge +6

Hi @EandJB 

 

This would show 10GB as the regular monthly allowance, anything rolled over would be on-top of that, in this case 7.5GB.

 

Tom

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