I'm in the new app and my sons account is showing 17GB of 10GB used. Is this because he has data rolled over? And if so where can I see amount rolled over do I know how much he has left this month? I have £0 billing cap set.
Solved
Data Rollover in new app
Best answer by Tom
Hi
This would show 10GB as the regular monthly allowance, anything rolled over would be on-top of that, in this case 7.5GB.
Tom
This topic has been closed for replies.
+25Hi
This would show 10GB as the regular monthly allowance, anything rolled over would be on-top of that, in this case 7.5GB.
Tom
Ok, so I've just realised this is Dara remaining, not used. Very very confusing as it doesn't say how much is used. But I think my error in the way I was reading it.
+25Hi
The rolled over amount should apply onto the total amount available, are you able to send a screenshot of this? (Blurring/covering any personal details)
Tom
Log in to the iD Community.
Not a member yet? Create an account
Please note: 'Log in with Facebook' is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.