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Data Rollover in new app

  • 12 May 2024
  • 3 replies
  • 94 views

I'm in the new app and my sons account is showing 17GB of 10GB used. Is this because he has data rolled over? And if so where can I see amount rolled over do I know how much he has left this month? I have £0 billing cap set.

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Best answer by Tom 20 May 2024, 09:35

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Userlevel 7
Badge +6

Hi @EandJB 

 

This would show 10GB as the regular monthly allowance, anything rolled over would be on-top of that, in this case 7.5GB.

 

Tom

Ok, so I've just realised this is Dara remaining, not used. Very very confusing as it doesn't say how much is used. But I think my error in the way I was reading it.

 

Userlevel 7
Badge +6

Hi @EandJB 

 

The rolled over amount should apply onto the total amount available, are you able to send a screenshot of this? (Blurring/covering any personal details)

 

Tom

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