Skip to main content
Solved

Data Usage is right in app and wrong via text

  • 28 July 2024
  • 1 reply
  • 51 views

Hi - I have, two days ago, bought a £30 add on for 15 GB data on my phone. 


My ID Mobile account is saying I have 18GB left, and yet I am having texts saying I’ve used 80% of my data. I do not want additional charges, as I’ve just spent £30 & still have data left.

 

If this isn’t resolved, I will of course move to a different provider & have one lined up as the hassle is ridiculous. But I wanted to know if/how this could be fixed before swapping.

 

Thanks in advance,

M

Best answer by Matthew T

Hey @Megan Bounds,

The 80% usage refers to your standard monthly allowance, not your add-on allowance. Keep tracking using the iD Mobile app, it’s the best way to keep an eye on things.

Thanks.

View original

1 reply

Matthew T
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • 1707 replies
  • Answer
  • August 2, 2024

Hey @Megan Bounds,

The 80% usage refers to your standard monthly allowance, not your add-on allowance. Keep tracking using the iD Mobile app, it’s the best way to keep an eye on things.

Thanks.