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I’ve tried every possible combination and looked at the useless guide page which implies a person wouldn’t know their own name or birthday and I still get this message. Also when I try to reset the password of a potential different account I don’t get any emails through at all and this has been happening for months now it’s becoming an actual joke.

Hi @memoray 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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