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Email Server Outage

Susan Shannon
New
 Contributor

I can’t search in the search bar of my emails as it says Service Outage Try later. This has been ongoing for some time now and I need to search for important emails. How can this be resolved please? I need to find emails and can’t do this

Best answer by Matthew T

Hi @Susan Shannon,

Sounds like an issue with your email provider. I’d recommend contacting them. If you’re not sure who provides your email look at what is after the @ symbol.

e.g @gmail.com is provided by Google, so they’d be the ones to contact.

Thanks.

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    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 2034 replies
    • Answer
    • June 17, 2024

    Hi @Susan Shannon,

    Sounds like an issue with your email provider. I’d recommend contacting them. If you’re not sure who provides your email look at what is after the @ symbol.

    e.g @gmail.com is provided by Google, so they’d be the ones to contact.

    Thanks.

    iD Community Manager
    Susan Shannon
    New
 Contributor
    • Susan Shannon
    • Author
    • New
 Contributor
    • 1 reply
    • June 24, 2024

    Thanks. But I

    have never had an issue with this ever before 

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 2034 replies
    • June 25, 2024

    @Susan Shannon, does this only happen when you’re using your 4G/5G (Mobile Data) or does it also happen when you’re at home connected to Wi-Fi? Thanks.

    iD Community Manager

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