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Question

eSim set up abroad

  • February 14, 2025
  • 5 replies
  • 73 views
S
New
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My wife and I have identical Samsung S21 Ultra phones. We're from the UK but currently in the US and we've got 2 x eSims from ID Mobile ready for when we arrive home next week. I've downloaded the app and set my phone up with no problem, however my wife's phone is not accepting text messages (for verification on the app). I've checked she's on roaming, I've also set the eSim as default for phone calls, messages and data, I've also checked all settings are similar to mine, but she still can't get a text. 

Can anyone help please? 

    5 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 16, 2025

    Hello ​@Shadow113 

     

    Thank you for getting in touch. 

     

    We are sorry to hear your wife is experiencing this issue. 

    Can you please confirm if she is experiencing problems with data/texts? 

    Does she have a spend cap in place that might be preventing receiving texts as this would be charged? 

     

    Please do let us know. 

     

    Thanks, 

     

    Nat 

    S
    New
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    • Shadow113
    • Author
    • New
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    • 2 replies
    • February 16, 2025

    Hi Nat

    Thank you for the reply. We do not have any spending caps on our new accounts. As mentioned, we are currently in the United States and flying home on Thursday. My Samsung S21 Ultra ID Mobile App was verified ok, but my wife's Samsung S21 Ultra wasn't as for some reason she can receive any texts. When we arrive in the UK on Thursday morning, we will re-try.  

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • February 17, 2025

    Hey there ​@Shadow113, please keep us updated.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New
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    • Shadow113
    • Author
    • New
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    • 2 replies
    • February 20, 2025

    So we just arrived back in the UK this morning and managed to send messages on my wife's phone and set up my her App account. 

    Must have been something in the roaming (even though it was enabled). 

    All good now, thanks for your help. 

    Tyler
    1 person likes this
    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • February 21, 2025

    We’re glad to hear that ​@Shadow113, thank you!

     

    Kind regards,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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