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Every call to a single contact is cancelled


I keep trying to contact the guide Dogs helpline. I have called them many times before without problem. It is an 0800 number but I have enabled premium numbers in my account. The number is not blocked in my contacts. 
Each time I try to call it is immediately cancelled. I have tried turning the phone off and on again- makes no difference. I have no problem calling any other number which is why I’m dumbfounded by this.

Best answer by raggedparrot

Hi

Could not resolve the issue for a couple of days so gave up. Tried again yesterday and the call connected straight away so goodness knows what the gremlin was.

Thanks for the prompt response though.

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5 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 11649 replies
  • June 17, 2024

Does the call work from a landline, @raggedparrot

Perhaps Guide Dogs have a fault with their 0800 number.

 


  • Author
  • New
 Contributor
  • 3 replies
  • June 17, 2024

Hi

Yes, the line works using the landline or my wife’s iPhone 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2009 replies
  • July 3, 2024

Hey there @raggedparrot, welcome to Community!

 

To have this checked out, please contact us via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 3 replies
  • Answer
  • July 3, 2024

Hi

Could not resolve the issue for a couple of days so gave up. Tried again yesterday and the call connected straight away so goodness knows what the gremlin was.

Thanks for the prompt response though.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • July 16, 2024

Hi @raggedparrot,

If the issue occurs again, please do let us know.

However it may be quicker to contact our Live Chat Team for assistance.

 

Kash