Experiencing PAC Fraud | iD Mobile Community

JDaniels · 2024-12-31T22:26:47+00:00

Yesterday morning I received a text saying my number was being switched to new provider so I jumped on the ID chat to say this wasn't me and ID said they logged it with the technical team.Later that day I lost all data and ability to make calls. Jumped on chat again and they said its logged and will take 24-48hrs.I've since alerted all my banks and updated security where possible as 2 days is a long time to wait.Called customer service first thing this morning to confirm the team are working on it and it isn't simply 'logged'.I was told they will call me on my partners phone number I provided or email me with an update today but I've heard nothing back.I understand it takes 5 working days to switch back but the lack of communication and updates is just as frustrating/worrying as the issue I'm experiencing.

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