Yesterday morning I received a text saying my number was being switched to new provider so I jumped on the ID chat to say this wasn't me and ID said they logged it with the technical team.
Later that day I lost all data and ability to make calls. Jumped on chat again and they said its logged and will take 24-48hrs.
I've since alerted all my banks and updated security where possible as 2 days is a long time to wait.
Called customer service first thing this morning to confirm the team are working on it and it isn't simply 'logged'.
I was told they will call me on my partners phone number I provided or email me with an update today but I've heard nothing back.
I understand it takes 5 working days to switch back but the lack of communication and updates is just as frustrating/worrying as the issue I'm experiencing.
