I have been attempting to contact you having paid £15 each month for an account I do not recognise. As I do not know the number it relates to I cannot use the automated systems. I have cancelled the Direct debit to bring this to your attention and have now received a final demand quoting Account number 12946068. Can you please provide details of this contract and it's usage.
Solved
Final demand received
Hello
Thank you for getting in touch with us here on the community.
We are very sorry to hear you have been charged for a service you do not recognise. We appreciate this must be concerning and will do all we can to help.
Can you please confirm if you have been able to speak to our Live Chat team? If not, please let us know and we will be happy to send you a private message.
Thanks,
Nat
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