Rant alert!
Summary: ID mobile security is not existent. My phone number was stolen!
Yesterday at 09:24 I got a txt message to say a SIM activation was in process. I was unable to log into the account to deny it was me, I thought I would try again later as I was busy with work.
Later that day I realised my phone signal was gone and only working from WiFi, checking my emails I can see that someone has reset my Amazon, PayPal and email account with my phone number so I was logged out! They were also able to work out my bank details from the accounts to try and access online banking.
I managed to briefly get access to my accounts by using a recovery email, they then again kicked me out with the mobile phone number for password recovery method.
I set up a live chat with ID mobile around 5pm and they advised me the phone number had been stopped, and to get another SIM, I opted to go to Currys and pick one up before the shut at 8pm. But they were still able to get access to my accounts. The phone number I kept trying over night and it was still ringing so I called the automated phone and reported by phone stolen. I've been up until 4am this morning trying to get access to my accounts and get control.
After 2 hours sleep, at 6am I rang my number and it was still connecting so I made another live chat to try and stop the number, this time they were successful and shortly after the number was going to voicemail. (Not 100% proof that the number was blocked I admit), at the same time they activated my SIM from Currys as I don't have access to my account (same as a lot of people right now).
After an hour still nothing. So another live chat and. After a while we were able to get my number back (thank F##k) but still unable to get onto my account.
I'm currently sat in fear my number will be taken again. As I still don't have access to my account or a personal email as i reached the recover email limits. And I've lost 2 days work as a result of dealing with this.
I am beyond angry with ID mobile, as I don't believe I've been an victim of phishing (but I could be wrong). How can someone just take my number?!!!! There was no verification by me either with my phone number or email to port it.