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Getting access to account

2 months ago
February 14, 2025
4 replies
133 views

simon_may
New  Contributor
1 reply

Afternoon, all

I am feeling very frustrated with iDMobile …

I have had an account with iDMobile for a number of years now.

About 2 years ago, I needed to set my daughter up with an account. I was not able to add a new account at the time to my existing account.

So I needed to create a whole new account, using a different email address, to do this.

Now (Feb 2025) I am able to access my orioiganl account, but I cannot get into the account that I set up for my daughter.

I would like to have both numbers against the same account, if possible.

I am also tryign to upgrade my daughter’s account, so that she has some more data each month.

Incredibly frustrating !!

Thank you in anticipation, for your help

Simon May

Best answer by Daz_S

Hi there @simon_may

simon_may wrote:

<snipped>

I am feeling very frustrated with iDMobile …

I know that feeling well, though for the most part many issues are down to 3UK

simon_may wrote:

Now (Feb 2025) I am able to access my orioiganl account, but I cannot get into the account that I set up for my daughter.

Why, what error do you see?

Have you installed the iDM app on your daughters phone and tried via that? - Or via the online account portal but make sure you’ve cleared cookies/cache etc on your browser just to rule out remnants of your account hanging around?

simon_may wrote:

I would like to have both numbers against the same account, if possible.

AFAIK this still isn’t yet an option. But you can add her account to your iDM app

How do I add my plan to the iD Mobile app? F.A.Q.

(lower half of page)

simon_may wrote:

I am also tryign to upgrade my daughter’s account, so that she has some more data each month.

You should be able to via the account details on her account. As suggested you could pop the app on her phone to see if this permits a plan change

What is a Plan Change? F.A.Q.

simon_may wrote:

Incredibly frustrating !!

See if you can sort the account access out first (online and/or app), then get frustrated when your daughter wants even more data than what you both agreed to🤐

View original

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Daz_S
Gold Contributor
1627 replies
Answer
2 months ago
February 14, 2025

Hi there @simon_may

simon_may wrote:

<snipped>

I am feeling very frustrated with iDMobile …

I know that feeling well, though for the most part many issues are down to 3UK

simon_may wrote:

Now (Feb 2025) I am able to access my orioiganl account, but I cannot get into the account that I set up for my daughter.

Why, what error do you see?

Have you installed the iDM app on your daughters phone and tried via that? - Or via the online account portal but make sure you’ve cleared cookies/cache etc on your browser just to rule out remnants of your account hanging around?

simon_may wrote:

I would like to have both numbers against the same account, if possible.

AFAIK this still isn’t yet an option. But you can add her account to your iDM app

How do I add my plan to the iD Mobile app? F.A.Q.

(lower half of page)

simon_may wrote:

I am also tryign to upgrade my daughter’s account, so that she has some more data each month.

You should be able to via the account details on her account. As suggested you could pop the app on her phone to see if this permits a plan change

What is a Plan Change? F.A.Q.

simon_may wrote:

Incredibly frustrating !!

See if you can sort the account access out first (online and/or app), then get frustrated when your daughter wants even more data than what you both agreed to🤐

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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