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help

  • September 20, 2024
  • 1 reply
  • 7 views

It won't let me log into the ID app it says my personal information does not match your records.

 

I reported my phone lost/stolen a week ago today! My number has been blocked and I still have not received my new SIM! I have been left without a phone for a week now!

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • September 24, 2024

Hi @Mamma 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom