My daughter was the victim of a malicious attack and all of the people in her WhatsApp group were permanently banned. We want to change her ID mobile number so that she can set up a new WhatsApp account.
I have a sim for another network with a suitable number, can I just go ahead and activate it then use a PAC code even though she has her ID contract already running?
Hello
Thank you for getting in touch.
Firstly, we are very sorry to hear this has happened to your daughter and we hope she is okay.
If you would like to bring the number over from the SIM you currently have with another provider, that would be absolutely fine.
You will need to get a PAC and then visit our porting page here to complete the request.
We would be happy to support further if required so please do let us know how you get on.
Nat
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