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New Contributor
Bhavx
New Contributor
September 10, 2026
Question

help my number has changed

  • September 10, 2026
  • 1 reply
  • 10 views

i have upgraded my contract and followed the advice on entering a new sim. i have original had a ID eim only and moved to .ID sim only to a new contract. but it didnt keep my old number. please help. 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 11, 2026

    Hi ​@Bhavx 

    Thank you for sharing, however I am terribly sorry as the system does not allow us to port internally. You can however transfer from a different network to our network or transfer from our network to a different network. The only way to keep your number with iD mobile is to do an upgrade from your old contract which will convert to a new one keeping your old number.

    This is mentioned on our iD Community website and the links are below:

    https://community.idmobile.co.uk/switching-to-id-mobile-132/can-i-switch-my-number-from-one-id-mobile-plan-to-another-48870#:~:text=No.,iD%20Mobile%20plan%20to%20another.

    https://community.idmobile.co.uk/ask-a-question-18/already-with-id-mobile-sim-only-and-intend-to-take-out-new-contract-57882

    https://community.idmobile.co.uk/ask-a-question-18/transfer-phone-number-from-my-account-to-another-person-55996

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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