how do i speak to a person at ID?

Ring the tel.number on the web- they sort things out-080004924

I tried that, but it’s asking me to type out my queries and then tells me that it doesn’t understand and it needs to be shorter as it’s a bot.  

Hey there @Joanne Jerman,  we're very sorry to hear you've experienced troubles in contacting us. Although we don't have a customer service phone-line and we are an online business, we have many ways that our customers can get in contact with our great teams across all formats.

We are available from 8am-8pm through our socials on weekdays, and 9am-5:30pm on weekends, on both Facebook and Twitter, where you can pick up the conversation with us whenever you like.

We are also available through our live-chat, and our live-chat team are available 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday and bank holidays.

https://www.idmobile.co.uk/live-chat

Additionally, we have our Community pages as you’ve found. which has many interesting and helpful topics and discussions which can assist our customers further, and these topics are created by both ourselves and our customers. https://community.idmobile.co.uk/

We also have our vulnerable customers phone-line, which we have for customers who class themselves as vulnerable, and always happy to support further here. You can find the phone number via the link below if this applies to yourself.

https://www.idmobile.co.uk/legal/accessibility

Thank you,

Tyler