Hi @SheilaBr,

Welcome to the Community!

You can view the terms and conditions for the refer a friend scheme at the link below:

https://www.idmobile.co.uk/legal/terms-and-conditions-refer-a-friend

It can take 90 days once you receive the congratulations email to receive the reward.

Have you received any emails regarding the referral?

Kash

No we haven’t yet and I acceoted the referral in Jan 24 which us when my contract started 

Could the email be resent with the reward voucher please 

Reward has not been received can you look into this 

Still no reply from id community!!!

Hi @SheilaBr 

Please note we are not a live chat service here, we cannot always respond quickly and with volumes at this time, may take even longer to reply here.

For for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

What date did you receive the email with the following subject;

Congratulations NAME, your reward is coming!

Tom