Click view your plans

Edit details option

Amend the billing address

Hopefully that will work

That's exactly where it was and it did work!

Thank you for your help, highly appreciated.

I’m trying to change my address.. and following your guidelines.. 

Click view your plans

Edit details option - THIS IS NOT ON MY PHONE? 

Amend the billing address

I cant change my address?

Thanks

If you’re using the mobile then still click on view your plans then click the pencil on the right hand side then the pencil again on the billing address and you’ll be able to change your address then.

Hi @Kazzer07 

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

Unfortunately for me, none of the above suggestions exist on my phone. 

The first advice doesn't have the option @Kazzer07.

The second suggestion has pencil symbols but none for the change of address!

It's frustrating 

Hi @Jose3651 

You should in the new app be able to go to plans and then the pencil icon to change plan details, there changing your address.

Are you not seeing a pencil icon here?

Tom

This does work! Thanks, Martin. 

Hi @Mari Rivera,

Glad to hear that this is resolved.

Please get back to us if you require further assistance.

Kash