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How to change my home address?


Just moved and can't find where to change my address. There's no such option in the app and website isn't better.

It shouldn't be that bloody hard 🤦🏻

 

Best answer by Martin Radford

Click view your plans

Edit details option

Amend the billing address

Hopefully that will work

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9 replies

Martin Radford
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  • Helpful
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  • 13 replies
  • Answer
  • July 3, 2024

Click view your plans

Edit details option

Amend the billing address

Hopefully that will work


  • Author
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  • 1 reply
  • July 3, 2024

That's exactly where it was and it did work!

Thank you for your help, highly appreciated.


  • New
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  • 1 reply
  • July 15, 2024

I’m trying to change my address.. and following your guidelines.. 

Click view your plans

Edit details option - THIS IS NOT ON MY PHONE? 

Amend the billing address

 

I cant change my address? 😢

Thanks


Martin Radford
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  • Helpful
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  • 13 replies
  • July 15, 2024

If you’re using the mobile then still click on view your plans then click the pencil on the right hand side then the pencil again on the billing address and you’ll be able to change your address then.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • July 29, 2024

Hi @Kazzer07 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom


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  • 1 reply
  • September 7, 2024

Unfortunately for me, none of the above suggestions exist on my phone. 

The first advice doesn't have the option @Kazzer07.

The second suggestion has pencil symbols but none for the change of address!

It's frustrating 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 10, 2024

Hi @Jose3651 

 

You should in the new app be able to go to plans and then the pencil icon to change plan details, there changing your address.

 

Are you not seeing a pencil icon here?

 

Tom


Mari Rivera
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  • New
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  • 1 reply
  • September 20, 2024
Martin Radford wrote:

Click view your plans

Edit details option

Amend the billing address

Hopefully that will work

This does work! Thanks, Martin. 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7791 replies
  • September 24, 2024

Hi @Mari Rivera,

Glad to hear that this is resolved.

Please get back to us if you require further assistance.

 

Kash