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how to check when my plan finishes

K
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 Contributor
  • Khadij
  • New
 Contributor
  • 1 reply

Hello, on the new id mobile app, i can not check when my contract ends. I have tried everything in the app but there is no option to see the date. How can i do so?

Best answer by andewhite

Members of this online iD forum can’t look at customers accounts, @Khadij.

Maybe try the online iD Live Chat service for help, and ask one of the customer advisers when your contract’s minimum term finishes. 

iD Mobile

 

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andewhite
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  • andewhite
  • Platinum 
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  • 12036 replies
  • Answer
  • June 27, 2024

Members of this online iD forum can’t look at customers accounts, @Khadij.

Maybe try the online iD Live Chat service for help, and ask one of the customer advisers when your contract’s minimum term finishes. 

iD Mobile

 

Forum member (non-iD)
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    Khadij
Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • 2941 replies
  • July 10, 2024

Hi there @Khadij, I believe it’s an on-going issue we’re trying to fix where it doesn’t let you know when your contract ends. However, it should tell you when you can upgrade, which usually is either 30 or 60-days before your contract expiry date depending on what contract you’re on, or your actual contract expiry date.

 

If not sure still, our live-chat can advise further:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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