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how to contact id and speak with a actual person

  • October 12, 2025
  • 9 replies
  • 4950 views

How do I speak with a. Actual person on the phone 

9 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • October 12, 2025

Use CHAT page, and type “SPEAK TO A PERSON”


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  • iD Mobile Employee
  • October 12, 2025

Hi ​@Geluk , thank you for the kindly advice. ​@Timh79 you can use this link to contact our live chat team. Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.

-Isa🎀


  • New Contributor
  • November 27, 2025

Need help I’ve had a SIM card delivered today & doesn’t work so had no phone for the day


Geluk
Silver Contributor
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  • Silver Contributor
  • November 27, 2025

1/Reinsert SIM; ensure it’s seated correctly.

2/Test in another phone perhaps?

3/You can get a SIM replacement at any CURRYS.


Wayne Walker
New Contributor
  • New Contributor
  • December 1, 2025

Live chat not working and need to speak to someone from customer support

 


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  • iD Mobile Employee
  • December 1, 2025

Hi ​@Wayne Walker,

 

I am so sorry to hear of the issues that you are facing with our live chat, however I can confirm that it is working. Please click on https://www.idmobile.co.uk/live-chat and follow the prompts to get to an agent. 

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


Wayne Walker
New Contributor
  • New Contributor
  • December 1, 2025

No i`m afraid this is not working for me and I need to contact you urgently

 


JoeKing
Silver Contributor
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  • Silver Contributor
  • December 1, 2025

No i`m afraid this is not working for me and I need to contact you urgently

 

@Wayne Walker If all else fails  go into a Curry's store with a driving licence or passport and your IDMobile details.

This may be inconvenient as it means going out your way. 

 

Joe


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  • iD Mobile Employee
  • December 2, 2025

Hi ​@Wayne Walker 
 

I've just sent you a private message to help get this sorted.
 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.

Thanks.
Hosai