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How to disable content control

  • December 20, 2024
  • 3 replies
  • 105 views

Where is the option to disable content control?

 

Everywhere I look says to login via app or website and go to Services. There is no ‘Services’ option on my app nor on my web account.

Best answer by Daz_S

Hi there ​@Lewisly 

 

It’s more than likely out of date information.

 

The adult content filter is a feature that can be toggled on or off in the iD Mobile app or online portal.

 

To access this feature, go to PlanManage iD ServicesAdult Content Filter and toggle it on or off, then click Save. (the save button is further down the page, just out of sight)

 

You may need to restart your device to be allocated the correct DNS.

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3 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • Answer
  • December 20, 2024

Hi there ​@Lewisly 

 

It’s more than likely out of date information.

 

The adult content filter is a feature that can be toggled on or off in the iD Mobile app or online portal.

 

To access this feature, go to PlanManage iD ServicesAdult Content Filter and toggle it on or off, then click Save. (the save button is further down the page, just out of sight)

 

You may need to restart your device to be allocated the correct DNS.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • December 21, 2024

Hi ​@Lewisly,

Welcome to the Community!

I can see that ​@Daz_S has provided the information to get this resolved.

If you require further assistance, please let us know.

 

Kash


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8175 replies
  • December 21, 2024

Hi ​@Lewisly,

Welcome to the Community!

I can see that ​@Daz_S has provided the information to get this resolved.

If you require further assistance, please let us know.

 

Kash