I have created an account with ID mobile app on my old phone. And tried to get into the app once my new phone arrived but it now says that my details are incorrect. How do I get into my mobile app now? There's no option to reset or anything
Solved
How to login to App
Best answer by Tom B
Hi
You’re able to get into the account via the app on your old phone but not your new one, correct?
Please could you let us know what your old and new devices are?
Have you tried the website?
https://my.idmobile.co.uk/login
Tom
+25Hi
You’re able to get into the account via the app on your old phone but not your new one, correct?
Please could you let us know what your old and new devices are?
Have you tried the website?
https://my.idmobile.co.uk/login
Tom
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.