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i can’t log in online or on the app


Serena Purslow
Community Member

Hi, my son and daughter can’t log in to their accounts online or on the app since the new update. The accounts are on my name. I’ve tried live chat and what they’ve told me to do still doesn’t work. 
How can I cancel their accounts they both want to keep their numbers.

Could they set up their own accounts but keep their current numbers. 
 

thanks 

Serena 

Best answer by Matthew T

Morning @Serena Purslow @IDchuzzlewit,

I’ve sent you both a private message.

Thanks.

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4 replies

  • New
 Contributor
  • 2 replies
  • July 21, 2024

Sounds like I have the same problem - I’ve raised a query. Just out of interest and to save me some time, can you remember what Live Chat suggested you try?

Thanks


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • Answer
  • July 22, 2024

Morning @Serena Purslow @IDchuzzlewit,

I’ve sent you both a private message.

Thanks.


David Hickson
New
 Contributor
  • New
 Contributor
  • 1 reply
  • September 15, 2024

Same problem as Serena above.  

I can’t log in to my daughters account online (crazykat08) since the new update.

Could she set up her own account, and keep her current number?


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • September 16, 2024

@David Hickson I’ve sent you a Private Message. Thanks.