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i can't log in to my app and i can't call with my sim because it's not working

  • July 17, 2025
  • 5 replies
  • 14 views
M
New Contributor

i can't log in to my app and i can't call with my sim because it's not working I did activation as well but still I can't log in to the app and I can't call anyone i can't send text as well

    5 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 17, 2025

    Hey there ​@Maryam Moshir, sorry to hear this. To confirm, you’ve activated a new SIM card, and it’s now not working?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • Maryam Moshir
    • Author
    • New Contributor
    • July 17, 2025

    Yes i did

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 17, 2025

    Hey there ​@Maryam Moshir, what time did you activate the new SIM card?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • Maryam Moshir
    • Author
    • New Contributor
    • July 17, 2025

    This morning

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 17, 2025

    Hi ​@Maryam Moshir, have you inserted the new SIM in the phone, waited an hour and then restarted your phone please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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