i can't log in to my app and i can't call with my sim because it's not working | iD Mobile Community
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i can't log in to my app and i can't call with my sim because it's not working

  • July 17, 2025
  • 5 replies
  • 13 views

i can't log in to my app and i can't call with my sim because it's not working I did activation as well but still I can't log in to the app and I can't call anyone i can't send text as well

5 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2025

Hey there ​@Maryam Moshir, sorry to hear this. To confirm, you’ve activated a new SIM card, and it’s now not working?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 17, 2025

Yes i did


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2025

Hey there ​@Maryam Moshir, what time did you activate the new SIM card?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 17, 2025

This morning


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2025

Hi ​@Maryam Moshir, have you inserted the new SIM in the phone, waited an hour and then restarted your phone please?

 

Thanks,

Tyler