Trying to log in after the latest IDmobile phone app update, but can't get past the stage of entering my phone number details? It keeps saying the the details are incorrect, but phone number, surname and dob are a correct? Have tried the old phone number that came with my SIM years ago before transferring to my own number, but still no go? Need to get access to my latest bill.
Solved
I can't log in with the updated app?
Best answer by Tom
Hi
With the new app, all users will need to register again as the old app is now retired.
Have you tried registering to the new app and not logging in?
Please let us know how you’re getting on.
Tom
+25Hi
With the new app, all users will need to register again as the old app is now retired.
Have you tried registering to the new app and not logging in?
Please let us know how you’re getting on.
Tom
Iam getting the same issue. I have done everything it said but my information is not recognised. Can't access the new id app
I cannot login to the new app either! I have re registered and gone through it all. It just keeps telling me my details are not recognised!
I need to update direct debit, but fear it's taking so long I will end up just having to cancel my contract! It's for work so would be very bad if I loose my number!
Why can we not login??
+24Hi
Welcome to the Community!
We may need to take a look into this to see what is going on.
Please contact the Live Chat Team and they can assist you further.
Kash
Same problem. In a loop of can't find details. I want to order a new SIM but cant
+19Roisin Hudson wrote:
Same problem. In a loop of can't find details. I want to order a new SIM but cant
Hi
-Lauren
No I just need a new SIM card. No upgrade or phone number change
+24
https://www.idmobile.co.uk/live-chat
Or, you can collect one from any Currys store and activate it yourself here:
https://my.idmobile.co.uk/activate-sim-outside
Thanks,
Tyler
I can’t log in to the new app. It says that my phone number, name and date of birth are not recognised
Hi
Thanks for getting in touch with us here on the community.
Can you please remove the app and data from the handset and reinstall it to see if the details change?
Also, can you please attempt to login via a browser to see if you have the same issue?
Nat
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