If you have followed all the steps and still cannot log-in, please reply to this thread. We will follow up with a Private Message to verify your account, and will pass the details onto the App team to investigate.
I am having the same problem as described on this thread. I have double checked all of the inputs (phone number, last name, DOB). I would greatly appreciate help in accessing my account.
I am not able to find any support for this issue. The AI does not understand my question and there is no contact details to speak to a human despite the website saying that the are humans during working hours.
@annacrawford - It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 5th June. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error.
@shanti - The Mobile Number associated with your iD Community account (ending in 620) is not an iD Mobile number. I can confirm there is a number on your account ending in 166 that has not been linked to our App. I’d recommend chatting to our Live Chat team for more information.
@Kjames - It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number (ending in 529) successfully on the 2nd May. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error.
Hi, I have been trying to register for the ID app, every time I try it comes back with “your details do not match our records”. Would like some help please ?