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I cant logon to the ID Mobile app on my phone


Paul Davenport
Community Member

I have just joined Id Mobile and have a new phone.  I have downloaded the ID mobile app but it will not allow me to logon.  Face id works but that's as far as I get?  I can logon to the website.

Best answer by Kash

Hi @Paul Davenport,

Welcome to the Community!

Did you register for the new iD Mobile app?

If so it may be worth uninstalling the app and reinstalling it.

 

Kash

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Kash
iD Mobile Employee
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  • iD Mobile Employee
  • May 28, 2024

Hi @Paul Davenport,

Welcome to the Community!

Did you register for the new iD Mobile app?

If so it may be worth uninstalling the app and reinstalling it.

 

Kash


  • New
 Contributor
  • September 23, 2024

The app tells me my phone is not compatible with the app


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • September 26, 2024

@Goody which phone Make & Model is that? Don’t forget you can always use my.idmobile.co.uk Thanks.


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