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Question

I have forgotten both email and password so can't log in to my account


  • New
 Contributor
  • 1 reply

I haven’t checked or logged into my iD mobile account for a while and have changed phones since so have lost my Password. Also the email I am certain I had linked to my iD account doesn’t seem to be the right one.

3 replies

Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1323 replies
  • May 15, 2025

Hi ​@suby7  have you tried any other email addresses it could be?

If you’re still struggling, please let us know and we can check for you.


  • Author
  • New
 Contributor
  • 1 reply
  • June 24, 2025

Hi, sorry for the late reply. I am unfortunately still struggling and don’t have access to my account. I wanted to upgrade plans but I am currently unable to.


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  • iD Mobile Employee
  • 214 replies
  • June 25, 2025

Hi ​@suby7 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Anika