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I have switch and kept my number…I need to recover my mobile ID number to log into my account. How can I do that?”

Forum|Forum|1 year ago
August 12, 2025
12 replies
796 views

I have kept my previous phone number. Not an ID Number.

I “threw” the ID number after I switched my phone number.

Now I can’t login to my ID account , because they ask the ID number.

What can I do ?

Thank you for your help

Best answer by Tyler C

Hey there @David Eustache, to login to your account, you can use the number you switched over to us once the switch completes, and you’ll need to register the account first, which we’d advise doing anyway.

So to clarify, please await for your number switch to complete and then register, and you should be fine to login.

Thanks,

Tyler

Tyler CAnswer

iD Mobile Employee

Hey there @David Eustache, to login to your account, you can use the number you switched over to us once the switch completes, and you’ll need to register the account first, which we’d advise doing anyway.

So to clarify, please await for your number switch to complete and then register, and you should be fine to login.

Thanks,

Tyler

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D

David EustacheAuthor

New Contributor

Hey there @David Eustache, to login to your account, you can use the number you switched over to us once the switch completes, and you’ll need to register the account first, which we’d advise doing anyway.

So to clarify, please await for your number switch to complete and then register, and you should be fine to login.

Thanks,

Tyler

Thank you

Kash M

iD Mobile Employee

Hi @David Eustache,

You’re Welcome.

Please get back to us if you require further assistance.

Kash

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livlewis05

New Contributor

Hi, I am having the same issue. But I have my ID mobile number, and when I input it for login it asks for a code but a code never comes via text. Should I wait for the switch to finish?

Siân W

iD Mobile Employee

Hi @livlewis05 yes please wait for this, what date is it due to switch?

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livlewis05

New Contributor

Today before 10pm

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livlewis05

New Contributor

Sian. Update: the switch happened. Can’t make calls on my phone in my old SIM card. New one is in and I can’t get a code notification to log in and I have no signal at all besides wifi and all my calls keep failing.

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Natalie W

iD Mobile Employee

Hi @livlewis05

Thanks for letting us know.

Can you please restart the handset?

Natalie

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livlewis05

New Contributor

Hi Natalie,