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I have switch and kept my number…I need to recover my mobile ID number to log into my account. How can I do that?”

  • August 12, 2025
  • 10 replies
  • 403 views
D
New Contributor

I have kept my previous phone number. Not an ID Number.

I “threw” the ID number after I switched my phone number.

Now I can’t login to my ID account , because they ask the ID number.

What can I do ?

Thank you for your help 

 

Best answer by Tyler C

Hey there ​@David Eustache, to login to your account, you can use the number you switched over to us once the switch completes, and you’ll need to register the account first, which we’d advise doing anyway.

 

So to clarify, please await for your number switch to complete and then register, and you should be fine to login.

 

Thanks,

Tyler

    10 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • August 13, 2025

    Hey there ​@David Eustache, to login to your account, you can use the number you switched over to us once the switch completes, and you’ll need to register the account first, which we’d advise doing anyway.

     

    So to clarify, please await for your number switch to complete and then register, and you should be fine to login.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      D
      New Contributor
      • David Eustache
      • Author
      • New Contributor
      • August 15, 2025

      Hey there ​@David Eustache, to login to your account, you can use the number you switched over to us once the switch completes, and you’ll need to register the account first, which we’d advise doing anyway.

       

      So to clarify, please await for your number switch to complete and then register, and you should be fine to login.

       

      Thanks,

      Tyler

      Thank you 

        Kash M
        iD Mobile Employee
        Forum|alt.badge.img+24
        • Kash M
        • iD Mobile Employee
        • August 17, 2025

        Hi ​@David Eustache,

        You’re Welcome.

        Please get back to us if you require further assistance.

         

        Kash

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          L
          New Contributor
          • livlewis05
          • New Contributor
          • September 23, 2025

          Hi, I am having the same issue. But I have my ID mobile number, and when I input it for login it asks for a code but a code never comes via text. Should I wait for the switch to finish?

          Siân W
          iD Mobile Employee
          Forum|alt.badge.img+19
          • Siân W
          • iD Mobile Employee
          • September 23, 2025

          Hi ​@livlewis05  yes please wait for this, what date is it due to switch?

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
          L
          New Contributor
          • livlewis05
          • New Contributor
          • September 23, 2025

          Today before 10pm

          L
          New Contributor
          • livlewis05
          • New Contributor
          • September 23, 2025

          Sian. Update: the switch happened. Can’t make calls on my phone in my old SIM card. New one is in and I can’t get a code notification to log in and I have no signal at all besides wifi and all my calls keep failing. 

          N
          iD Mobile Employee
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          • Natalie W
          • iD Mobile Employee
          • September 23, 2025

          Hi ​@livlewis05 

           

          Thanks for letting us know.

           

          Can you please restart the handset?

           

          Natalie 

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          New Contributor
          • livlewis05
          • New Contributor
          • September 23, 2025

          Hi Natalie,

           

          I tried but it didn’t work with my problem. 

          Tyler C
          iD Mobile Employee
          Forum|alt.badge.img+24
          • Tyler C
          • iD Mobile Employee
          • September 25, 2025

          Hi there ​@livlewis05, sorry to hear that.

           

          When you go into phone settings, is your phone number showing correctly?

           

          Thanks,

          Tyler

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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