I have kept my previous phone number. Not an ID Number.I “threw” the ID number after I switched my phone number.Now I can’t login to my ID account , because they ask the ID number.What can I do ?Thank you for your help

Hey there @David Eustache, to login to your account, you can use the number you switched over to us once the switch completes, and you’ll need to register the account first, which we’d advise doing anyway.So to clarify, please await for your number switch to complete and then register, and you should be fine to login.Thanks,Tyler

Hey there @David Eustache, to login to your account, you can use the number you switched over to us once the switch completes, and you’ll need to register the account first, which we’d advise doing anyway.So to clarify, please await for your number switch to complete and then register, and you should be fine to login.Thanks,TylerThank you

I have switch and kept my number…I need to recover my mobile ID number to log into my account. How can I do that?”

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

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