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i have unlimited minutes but am told I needs add ons -

  • August 23, 2024
  • 1 reply
  • 125 views

I have unlimited minutes on my phone but am told I can’t make a local phone call because I have reached my limit and need add on - I was abroad a month ago but have disconnected my roaming

1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1861 replies
  • August 27, 2024

Hey @ronwiener,

Have you double checked the number you are calling is not a premium number? Even some standard looking 07 numbers come with a charge. If it is a premium number, you'll have change your Bill Cap.

Thanks.