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Question

I topped up, but it is not showing in my account

Josh Cawood
New
 Contributor

How the title suggests I topped up my account today £15 for 20 gig of data and unlimited texting minutes and it’s not working. I can’t see it on my ID account but the money has come out of my bank. I’ve checked my bank statement and I can see the money come out of my bank, but it’s still not showing on my ID account please sort it

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5513 replies
    • June 30, 2025

    Hey there ​@Josh Cawood, sorry to hear that. Have you tried logging out and back in, and also logging in via both the app and website?

     

    Has the payment officially left your bank account?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Josh Cawood
    New
 Contributor
    • Josh Cawood
    • Author
    • New
 Contributor
    • 1 reply
    • July 4, 2025

    Hello now two payments have been taken out of my account. I tried again after it was confirmed that the payment never went through and then now it’s gone out twice on my account so can I have a refund? Please

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2349 replies
    • July 4, 2025

    Thank you for confirming. 

    Are neither of the top ups showing on your online account?

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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