Skip to main content
Solved

ID App

  • May 1, 2025
  • 4 replies
  • 107 views
G
New Contributor

When trying to log into the app I am getting a lengthy error message which incudes ‘failed to attest the validity of the general cryptographic key’.  Any ideas what to do?

 

Best answer by andewhite

Try and login to your iD account online instead, ​@GMell.

https://my.idmobile.co.uk 

    4 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • Answer
    • May 1, 2025

    Try and login to your iD account online instead, ​@GMell.

    https://my.idmobile.co.uk 

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • May 1, 2025

    Hey there ​@GMell, sorry to hear that. Is this via the new app please?

     

    Have you tried the website as advised by ​@andewhite, and does it do the same?

     

    If so, please share a screenshot/photo.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    G
    New Contributor
    • GMell
    • Author
    • New Contributor
    • May 1, 2025

    All sorted now, thanks 

      N
      iD Mobile Employee
      Forum|alt.badge.img+22
      • Natalie W
      • iD Mobile Employee
      • May 5, 2025

      That’s great to hear ​@GMell 

       

      Please get in touch if we can assist in the future. 

       

      Natalie 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement