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ID App

G
New
 Contributor
  • GMell
  • New
 Contributor
  • 1 reply

When trying to log into the app I am getting a lengthy error message which incudes ‘failed to attest the validity of the general cryptographic key’.  Any ideas what to do?

 

Best answer by andewhite

Try and login to your iD account online instead, ​@GMell.

https://my.idmobile.co.uk 

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    4 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
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    • 12422 replies
    • Answer
    • May 1, 2025

    Try and login to your iD account online instead, ​@GMell.

    https://my.idmobile.co.uk 

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4541 replies
    • May 1, 2025

    Hey there ​@GMell, sorry to hear that. Is this via the new app please?

     

    Have you tried the website as advised by ​@andewhite, and does it do the same?

     

    If so, please share a screenshot/photo.

     

    Thanks,

    Tyler

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    G
    New
 Contributor
    • GMell
    • Author
    • New
 Contributor
    • 1 reply
    • May 1, 2025

    All sorted now, thanks 

    andewhite
    1 person likes this
    • andewhite
      andewhite
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    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • May 5, 2025

    That’s great to hear ​@GMell 

     

    Please get in touch if we can assist in the future. 

     

    Natalie 

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